Exchange and Return Policy

Your satisfaction is essential to us. We follow consumer protection laws and ensure a simple and secure process.

  1. Right of Withdrawal (7 Days)

Customers have up to 7 calendar days after receiving the product to request a return due to change of mind.

Conditions:

Product must be unused
Seal must be intact
Original packaging
All accessories and free gifts included

  1. Defective Product

Deadline: up to 30 days after receipt.
The product will be analyzed and, if a defect is confirmed, we offer:

Replacement
Store credit
Refund

  1. Order Error / Incorrect Item

If the product received differs from what was ordered, ZALENDORA covers all return and reshipping costs.

  1. How to Request an Exchange/Return

Send an email to:
📩 help@zalendora.com
with:

Name
Order number
Reason for the request
Photos/videos of the product

Our team will respond within up to 48 business hours.

  1. Items Not Eligible for Exchange

Used products
Opened or tampered packaging
Hygiene products without original seal